Building Customer Trust

For a company that wants to enter auto parts industry there is no better way of starting it than by establishing credibility. Supply detailed information on the product and related specifications, compatibility information and installation data. Select photos of high quality and provide pictures of each product from different viewpoints and its significant aspects. If some of the parts may be hard to explain, try to include 360-degree product views.

Ensure that you have warranting and return policies that will guaranty the continuity of your business as well as meeting your buyers’ expectations. Educate your employees on technical support delivery and the correct measurement of fitment. Bring in a system that allows customers to post their feedback and always follow up and reply to the feedback in order to show the customers that you value their feedback.

Stock Control and Management

Efficient Inventory Systems

The efficiency of inventory systems is the amount of stock a business needs to hold to meet customers’ demand, and the costs associated with the management of these stocks.

Introduce the current complex auto parts cataloging systems and apply improved inventory management systems. It should be able to record several parameters for example part numbers, vehicle applications and its position in your warehouse or shop. Conduct an analysis of the daily, weekly and monthly sales to anticipate when the quantities are most sold in a year.

Implement the sound procedures to conduct periodic inventory check, or cycle counting to make sure the accuracy of the inventory records. Maintain quality checks right from the receiving department to ensure that products received in the right condition and in the required quantities. Devise work flows for managing returns and warranty claims and policies about testing returned merchandise for resale when some types of products are returned.

Inventory Systems

Expanding Your Business

The strategic growth opportunities available in the auto parts industry are the following: Geographic expansion Product differentiation Vertical integration They may add convenience services like installation or custom fabrication, or technical consulting to the types of services they offer, to diversify their revenue sources.

Plan on how fulfillment of the business venture’s function can be expanded to encompass larger communities without a major compromise of quality and service. This could entail buying more warehouse space, using computerized tracking programs, or building more franchises. Opportunities for a strategic alliance with other dealers include businesses fixing and upgrading cars, including dealers in used auto parts.